Service Points
Find answers to your questions and get help with your shipments.
Our Commitment to Your Privacy
As a trusted courier service in Bangladesh, we follow strict guidelines to safeguard your data.
Information We Collect
Name, address, phone number, email, payment details, and tracking preferences.
Learn more →How We Use Data
To process shipments, provide tracking updates, improve services, and comply with legal obligations.
Learn more →Data Security
Encryption, access controls, and regular audits to protect your information from unauthorized access.
Learn more →Sharing & Disclosure
We never sell your data. Limited sharing with delivery partners, customs, or legal authorities when required.
Learn more →Your Rights
Access, correct, or delete your data. Object to processing or request data portability.
Learn more →Cookies & Tracking
We use cookies to enhance website performance and analyze traffic. You can manage preferences.
Learn more →Data Retention
We retain shipment data for 7 years as required by law. Account data kept until you request deletion.
Learn more →Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect their data.
Learn more →Frequently Asked Questions about Privacy
What personal data does Airship Courier collect?
We collect information you provide directly, such as your name, shipping address, phone number, email, payment details, and any delivery instructions. We also automatically collect usage data like IP address, browser type, and tracking history.
How can I access or update my personal information?
Log into your Airship Courier account to view and edit your profile and addresses. For a complete copy of your data, please submit a request via the “Submit a Request” button below or email privacy@airship.com.bd.
Does Airship Courier share my data with third parties?
We only share your data with delivery partners, customs agencies, payment processors, and legal authorities when required. We never sell your personal information to marketers or advertisers.
How long do you keep my shipment records?
Shipment and transaction records are retained for 7 years to comply with Bangladesh tax and commerce regulations. Account information is kept until you close your account or request deletion.
What security measures protect my data?
We use TLS encryption for data transmission, AES-256 for stored data, role-based access controls, and conduct regular security audits. Our systems are hosted on secure, ISO 27001 certified infrastructure.
How do I delete my account and personal data?
You can request account deletion through your account settings or by contacting our support team. Please note that shipment records may be retained for legal compliance even after account deletion.
Privacy Questions or Concerns?
Our Data Protection Officer is here to help
Email Privacy Team
Direct inquiries to our DPO. Response within 2 business days.
privacy@airship.com.bdMail Us
Write to our Data Protection Officer
Airship CourierAttn: Data Protection Officer
House 23, Road 10, Block D
Banani, Dhaka-1213, Bangladesh
Exercise Your Privacy Rights
Request access, correction, deletion, or a copy of your personal data.
Under Bangladesh’s Digital Security Act and international privacy laws, you have the right to control your data.
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This privacy policy applies to all services operated by Airship Courier (airship.com.bd) including web, mobile app, and customer support.